Thank you for choosing CPR R US for your provider services. We strive to provide the best possible experience for our candidates/providers, but we understand that sometimes circumstances may require a refund or cancellation. Please read our refund policy carefully to understand the terms and conditions.

  1. No Refund Policy: CPR R US has a no refund policy for all provider services, except in the case of duplicate purchases.

  2. Cancellation Fee: In the event that a candidate/provider decides to cancel a service, a cancellation fee of $50 will be charged for all provider services. This fee will be deducted from the refund amount, if applicable.

  3. Non-Refundable Course Materials: Course materials are nonrefundable, and once the order is processed, no refund will be issued.

  4. 24-Hour Refund Policy: If a candidate/provider decides to cancel a service within 24 hours of purchase, they can request a refund. However, the refund amount will be deducted by the $50 cancellation fee plus course material if the order has been processed.

  5. Non-Refundable Instructor's Course: Instructor's course is nonrefundable and cannot be canceled.

  6. Appointment Modification: The system will allow 48 hours from the appointment date to modify or change an existing appointment without adding an additional payment.

  7. 24-Hour Grace Period: As a courtesy for Online appointments ONLY, we allow a 24-hour grace period to reschedule without the requirement of additional payment.

  8. Same-Day Cancellations: Same-day cancellations are UNACCEPTABLE and additional payment MUST be applied to reschedule a NEW appointment.

  9. Inclement Weather Policy: In the case of inclement weather, CPR R US may cancel a class and allow the provider 1 of 2 accommodations:

Option 1: Reschedule at no additional cost to the next convenient class.

Option 2: Pick up the required equipment from our Ballwin location (410 Sovereign Court #4 Ballwin MO 63011) in order to conduct a virtual skills demonstration with an instructor. In this case, the e-card will be held until CPR R US receives the rented equipment back into our inventory intact. In the meanwhile, the provider will be issued a course completion form that verifies the completion of the course and specifies the expected date that the card will be issued.

  1. Important Preparation: In this case, it is important to prepare for this option by:

Checking with your employer to verify if a course completion form is acceptable. If yes, request an emailed copy of the form to info@cprrus.com. Call 314-274-8700 ext 1004 to arrange an equipment rental pick-up during our business hours.

Please note that our refund policy may change from time to time, and the policy in effect at the time of purchase will apply. If you have any questions or concerns about our refund policy, please do not hesitate to contact us at info@cprrus.com.